Contact OPL Helpline Treatment Center
We are here to help you take the first step toward recovery. Reach out to our admissions team by phone, email, or visit our facility in Lorain, Ohio. All inquiries are 100% confidential.
Call Us
Speak directly with an admissions counselor who can answer your questions and help you begin the intake process.
(216) 340-8448 Available 24 hours a day, 7 days a weekEmail Us
Send us a confidential message and our team will respond within one business day.
[email protected] All email communications are HIPAA-compliantVisit Us
Walk-in consultations are welcome during business hours. Our front desk team is ready to assist you.
3819 Oberlin AveLorain, OH 44053 Walk-ins welcome Monday through Friday
Hours of Operation
Our facility is staffed around the clock to serve patients in residential care and respond to new inquiries.
24/7 Admissions Line Office Hours: Mon-Fri 8:00 AM - 6:00 PMWeekend: By Appointment
Department Contacts
Reach the right team directly. All communications are handled with the utmost confidentiality and care.
Admissions Department
For new patients and families seeking treatment information, insurance verification, or to schedule a free confidential assessment.
(216) 340-8448 [email protected]General Inquiries
For questions about our facility, programs, partnerships, community resources, or to learn more about our treatment approach.
(216) 340-8448 [email protected]Alumni & Aftercare
For former patients seeking continuing care resources, alumni events, support group information, or relapse prevention support.
(216) 340-8448 [email protected]Your Privacy Is Protected
OPL Helpline is fully committed to protecting your privacy in accordance with HIPAA (Health Insurance Portability and Accountability Act) regulations. All phone calls, emails, and inquiries are treated as strictly confidential. We will never share your personal information without your explicit written consent. Your decision to seek help is private, and we take every measure to ensure it stays that way.
When you contact us, your information is encrypted and stored securely. Our staff members are trained in HIPAA compliance, and all communications are handled through secure, protected channels.
Our Location
OPL Helpline Treatment Center is conveniently located at 3819 Oberlin Ave, Lorain, OH 44053. Our facility is easily accessible from major highways and neighboring cities throughout northern Ohio.
Facility Address
OPL Helpline - Mental Health & Behavioral Treatment3819 Oberlin Ave
Lorain, OH 44053
(216) 340-8448
[email protected]
Office Hours: Monday - Friday, 8:00 AM - 6:00 PM
Admissions Line: Available 24/7
Walk-In Assessments: Monday - Friday during office hours
Find Us on the Map
Driving Directions
Our treatment center is centrally located in Lorain, Ohio, with convenient access from several major routes and nearby cities.
From Cleveland (~30 minutes)
Take I-90 West toward Erie/Toledo. Continue on I-90 W for approximately 20 miles. Take the OH-254/Sheffield/Elyria exit. Turn left onto OH-254 West (Detroit Road). Continue on Detroit Road through Sheffield Village. Turn right onto Oberlin Avenue heading south. Our facility is located at 3819 Oberlin Ave on the left side.
From Elyria (~10 minutes)
Head west on Broad Street/OH-113 toward Lorain. Continue onto Oberlin Avenue heading south into Lorain. Follow Oberlin Ave for approximately 3 miles. OPL Helpline Treatment Center is located at 3819 Oberlin Ave. Look for our facility signage on the left-hand side of the road.
From Sandusky (~45 minutes)
Take US-250 South to OH-2 East toward Lorain/Cleveland. Continue on OH-2 East for approximately 30 miles. Take the exit toward OH-57/Lorain/Oberlin. Merge onto Oberlin Avenue heading south. Continue to 3819 Oberlin Ave. Our facility will be on your right-hand side.
Parking & Accessibility
On-Site Parking
OPL Helpline provides free, on-site parking for all patients, visitors, and family members. Our parking lot is well-lit and monitored for your safety. Designated handicap-accessible parking spaces are located closest to our main entrance.
- Free parking available for all visitors
- ADA-accessible parking spaces near the entrance
- Well-lit parking area with security monitoring
- Covered drop-off area at the front entrance
- Wheelchair ramp access to the main building
Communities We Serve
While our treatment center is located in Lorain, Ohio, we welcome patients from across the state and beyond. Our facility regularly serves individuals and families from the following areas:
Lorain County
Lorain, Elyria, Amherst, Avon, Avon Lake, Grafton, North Ridgeville, Oberlin, Sheffield Lake, Sheffield Village, Vermilion, and Wellington.
Cuyahoga County
Cleveland, Lakewood, Parma, Strongsville, Westlake, Rocky River, Bay Village, North Olmsted, Berea, Middleburg Heights, and Brook Park.
Erie County & Surrounding Areas
Sandusky, Huron, Milan, Norwalk, Medina, Brunswick, Ashland, Mansfield, and other communities across northern Ohio seeking quality addiction treatment.
If you are traveling from outside the area, our admissions team can assist with transportation coordination and provide detailed directions to our facility. Call (216) 340-8448 for assistance.
We're Here 24/7
Taking the first step toward recovery takes courage, and you do not have to do it alone. Our compassionate admissions team at OPL Helpline is available around the clock to answer your questions, verify your insurance, and guide you through the process. Every call is completely confidential.
(216) 340-8448