Privacy Policy
Effective Date: January 1, 2026
Last Updated: February 13, 2026
OPL Helpline - Mental Health & Behavioral Treatment ("OPL Helpline," "we," "us," or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard information when you visit our website (oplhelpline.space) or interact with our treatment center located at 3819 Oberlin Ave, Lorain, OH 44053.
Information We Collect
We may collect the following types of information:
- Personal Information: Name, phone number, email address, and mailing address that you voluntarily provide when contacting us.
- Health Information: Medical history, substance use history, mental health information, and insurance details provided during the admissions process.
- Website Usage Data: IP address, browser type, pages visited, time spent on pages, and referring website, collected through cookies and similar technologies.
- Communication Records: Records of phone calls, emails, and other communications with our staff.
How We Use Your Information
We use the information we collect to:
- Provide and coordinate addiction treatment services at our facility
- Process admissions inquiries and insurance verification
- Communicate with you about your treatment or inquiry
- Improve our website, services, and patient experience
- Comply with legal and regulatory obligations
- Ensure the safety and security of our patients and staff
HIPAA Compliance & Protected Health Information
Under HIPAA and applicable federal and state laws:
- Your health information will not be disclosed without your written authorization, except as required by law.
- We maintain physical, technical, and administrative safeguards to protect your PHI.
- Substance use disorder treatment records receive additional protections under 42 CFR Part 2.
- You have the right to request access to your medical records.
- You have the right to request corrections to your health information.
- You have the right to receive an accounting of disclosures of your PHI.
Information Sharing & Disclosure
We do not sell your personal information. We may share information only in the following circumstances:
- Treatment Coordination: With healthcare providers involved in your care, with your written consent.
- Insurance & Payment: With your insurance company for coverage verification and claims processing.
- Legal Requirements: When required by law, court order, or regulatory authority.
- Emergency Situations: To prevent serious harm to you or others.
- Service Providers: With trusted third-party vendors who assist our operations, under strict confidentiality agreements.
Cookies & Tracking Technologies
Our website may use cookies and similar tracking technologies to improve your browsing experience. These may include:
- Essential Cookies: Required for basic website functionality.
- Analytics Cookies: Help us understand how visitors use our website to improve content and services.
- Functionality Cookies: Remember your preferences for a better experience.
You can control cookie settings through your browser preferences. Disabling cookies may affect some website functionality.
Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information (subject to legal retention requirements)
- Opt out of marketing communications
- File a complaint if you believe your privacy rights have been violated
Data Security
We implement appropriate technical and organizational measures to protect your information, including encrypted data transmission, secure storage systems, access controls, and regular security audits. However, no method of electronic storage or transmission is 100% secure.
Children's Privacy
Our website is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.
Changes to This Policy
We may update this Privacy Policy periodically. Changes will be posted on this page with an updated effective date. We encourage you to review this policy regularly.
Contact Us About Privacy
If you have questions about this Privacy Policy, wish to exercise your privacy rights, or want to file a complaint, please contact us:
OPL Helpline - Mental Health & Behavioral Treatment
Privacy Officer
3819 Oberlin Ave, Lorain, OH 44053
Phone: (216) 340-8448
Email: [email protected]
You may also file a complaint with the U.S. Department of Health and Human Services Office for Civil Rights if you believe your privacy rights have been violated.